Confidentiality and privacy: Doulas and their backups should respect the client’s privacy. Anything learned in confidence while in their employ should not be repeated.
Obligation to serve: Doulas need to reply promptly to inquiries. Doulas should respond to all client inquires by either providing service or offering appropriate referrals. While working in their home, the doula’s primary responsibility is to her client. The doula should make every effort to encourage the client to take responsibility for their decisions, both medical and in parenting.
Reliability: Once the doula has agreed to work with a client, her obligation is to do so reliably. She should arrive on time. If the doula must be late she should notify the client. If the doula must miss work for any reason, a backup should be offered if possible. Any limitations in availability should be stated up front at the start of employment.