First things first, we always like to remind folks that when a baby cries, they are communicating. This is the tool they have to tell the adults in their life that they have needs. This framing can help you and the parent(s) take a deep breath and approach the baby with openness and curiosity. Additionally, babies don’t always know that they are separate beings from their parents/caregivers. Thus, calm, steady energy is key for calming baby and working through a tough moment.